Why this matters
A lot of fraud starts with something as ordinary as visiting a website or connecting to Wi-Fi. Fake sites harvest your logins, and unsecured networks can expose what you do online. A few simple browsing habits keep your data — and your money — much safer.
Safe browsing basics
Type addresses yourself. For anything sensitive (banking, payments, your account), open the app or type the official address rather than following a link.
Check the address carefully. Fraudsters use lookalike domains with small changes. Make sure you're on the real site before logging in or paying.
Look for a secure connection. A padlock and "https" mean the connection is encrypted — but note that scam sites can have padlocks too, so this alone doesn't make a site trustworthy.
Be wary of pop-ups and download prompts, especially ones claiming your device is infected or that you've won something.
Don't log in or pay through links from unexpected emails, messages, or scanned QR codes. → See: Emerging Scam Techniques to Watch
Keep your browser and device updated. → See: Keeping Your Apps & Software Updated
Public Wi-Fi: the risks
Public networks — cafés, airports, hotels — are convenient but not always secure. Risks include:
Snooping on unsecured networks, where others may see unencrypted activity.
Fake hotspots set up by fraudsters with names that look legitimate (e.g. "Airport_Free_WiFi") to capture your data.
Staying safe on public Wi-Fi
Avoid sensitive tasks — banking, payments, logging into important accounts — on public Wi-Fi.
Use mobile data instead for anything sensitive; it's generally safer than open Wi-Fi.
Confirm the real network name with staff before connecting, to avoid fake hotspots.
Consider a reputable VPN to encrypt your connection if you must use public Wi-Fi.
Forget the network afterwards so your device doesn't auto-reconnect later.
Turn off auto-connect to open networks in your settings.
What safe habits look like in practice
You're in a café and get a text about your account. Instead of tapping the link on the café Wi-Fi, you switch to mobile data, open the official app yourself, and check — or message our support chat. Same result, none of the risk.
What to do if you think your data was exposed
Change passwords for any accounts you used on an untrusted network.
Watch for suspicious activity on your account.
Contact us through the in-app support chat if you spot anything you didn't do.
Stay alert to phishing that may follow.
→ See: Data Breaches: What to Do If Your Data Leaks