Welcome to Blackcat Help Centre

We’re glad to have you on board!
This Help Centre is designed to guide you through every step of your Blackcat journey — from opening an account to using your card, making SEPA transfers, exploring crypto wallets, and earning rewards.

What you’ll find here

This Help Centre is your one-stop resource for:

• Getting started — how to register, verify your account, and access the app.

• Cards — issuing, activating, managing limits, and using them online and offline.

• Payments & transfers — making internal transfers, SEPA Credit and Instant payments, and top-ups.

• Crypto service — using wallets, buying and selling crypto, sending and receiving transactions.

• Rewards & benefits — cashback, loyalty bonuses, and Mastercard privileges.

• Support & security — fraud prevention, blocking a card, and contacting our team 24/7.

Ask Eddy AI

You don’t always need to scroll through menus to find what you’re looking for. Just type your question directly in the Help Centre search bar, and Eddy AI will provide an instant answer.

Keep in mind:

• Eddy’s answers are based on Help Centre content and related knowledge.

• These responses are not official statements from the Electronic Money Institution (EMI).

• For the most accurate and up-to-date details, always check the related Help Centre article linked in the answer.

Need help right now?

You can always reach us:

• In-app chat — the fastest way to get support, directly connected to your account.

• Email — support@blackcat.app (please use the email linked to your account for quicker verification).

We’re here for you 24/7.

✨ Whether you’re just starting with your first account or already exploring advanced features like crypto and rewards, this Help Centre is here to make your Blackcat experience smooth and transparent.