Main support channels
Blackcat support is available 24/7 through two official channels:
In-app chat — the fastest and most convenient way to reach us.
Email — support@blackcat.app.
Using in-app chat
The chat is built into the mobile app and directly linked to your account. This ensures that our team immediately sees your details and can help without additional verification.
Open the Blackcat app.
Tap on Support chat from the main menu.
Describe your issue clearly and, if relevant, attach screenshots.
This is the recommended channel for most cases.
Contacting by email
You can also email us at support@blackcat.app.
To speed up verification and processing:
Always use the same email address that is linked to your Blackcat account.
Include your full name and (if relevant) the last 4 digits of your card or wallet IBAN.
Provide the date, time, and amount for any disputed transactions.
If you use a different email address, we may need to ask extra questions to confirm your identity.
What to include in your request
Whether you use chat or email, providing clear information helps us resolve your case faster. Please include:
A short description of the issue.
Screenshots (if applicable).
Date and time of the problem.
Transaction details (amount, currency, merchant, or wallet address).
Response times
In-app chat: usually within minutes.
Email: within 24 hours.
Complex cases involving partners (e.g., crypto transactions via Manerio) may take longer, but we will always keep you updated.