Why this matters
Malware — harmful software — and fake apps can quietly steal your logins, capture what you type, or give a fraudster control of your device. Because it works in the background, you might not notice until money is missing. Knowing how it gets in and what it looks like helps you stop it early.
How malware gets onto a device
Malicious apps disguised as games, tools, or even "security" apps.
Attachments and downloads from phishing emails or messages. → See: Phishing Explained: Fake Emails, SMS & Websites
Fake update or "virus detected" pop-ups that trick you into installing something.
Links leading to harmful downloads.
Remote-access apps you were talked into installing by a scam caller.
Warning signs your device may be infected
It suddenly runs slowly, overheats, or drains battery unusually fast.
Pop-ups and ads appear more than normal.
Apps you don't remember installing show up.
Settings change on their own, or you're redirected to odd websites.
Unusual data usage, or accounts behaving strangely.
Requests for permissions that don't match what an app should need.
How to protect yourself
Install only from official app stores, and check the developer and reviews. → See: Device Security Essentials
Don't tap links or open attachments in unexpected messages.
Ignore "your device is infected" pop-ups — they're usually the scam. Don't tap them; close the page.
Never install remote-access software at a caller's or message's request.
Keep your device and apps updated. → See: Keeping Your Apps & Software Updated
Review and remove apps you don't recognise or no longer use.
Check app permissions and revoke anything unnecessary.
Fake apps that imitate real brands
Fraudsters publish fake apps that look like real banks, wallets, or services to steal your login. Protect yourself by:
Downloading only from official app stores, and checking the developer name.
Being wary of apps with few reviews, poor spelling, or odd permissions.
Getting Blackcat and Blackcatcard apps from official stores only — and reaching support through the in-app chat, not third-party "support apps."
What to do if you suspect malware
Disconnect from the internet to limit further damage.
Uninstall suspicious or unfamiliar apps, including any remote-access tools.
Run a security scan with a reputable tool, or seek help; consider a factory reset for serious infections (after backing up clean data).
Change your passwords from a clean device, starting with email and financial accounts.
Contact us through the in-app support chat if your Blackcat account may be affected, and report what happened.
→ See: I Think I've Been Scammed: Immediate Steps