Why this matters
Your password is the main lock on your account. Weak or reused passwords are one of the easiest ways for fraudsters to get in — often without any clever hacking, just by trying passwords that leaked from other websites. A strong, unique password is one of the simplest and most effective things you can do to protect your money.
What makes a password strong
Long. Length matters more than anything. Aim for at least 12–16 characters.
Unpredictable. Avoid names, birthdays, common words, and simple patterns like "123456" or "password."
Unique. Use a different password for every important account, especially anything financial.
A good approach is a passphrase — several random words joined together, optionally with numbers and symbols. It's long, hard to guess, and easier to remember than a random string.
The biggest mistake: reusing passwords
If you use the same password across several sites, a leak on any one of them puts all of them at risk. Attackers take passwords exposed in one breach and try them everywhere else — a technique that succeeds constantly because password reuse is so common.
The rule: your account password should be used nowhere else.
Password managers make this easy
Remembering a unique, strong password for every account is impossible on your own — that's what a password manager is for. It:
Generates long, random passwords for you.
Stores them securely, so you don't have to remember them.
Fills them in automatically, which also helps against phishing (it won't autofill your login on a fake lookalike site).
You only need to remember one strong master password to unlock the manager. Reputable, well-reviewed password managers — including the ones built into major browsers and operating systems — are a big step up from reusing passwords or writing them down.
Everyday password habits
Don't share your password with anyone — no legitimate company, including us, will ever ask for it.
Don't type it on a site you reached through a link in a message. Open the app or official site yourself.
Change it promptly if you suspect it was exposed, or if a service you use reports a breach.
Don't store passwords in plain notes, chats, or emails.
Be cautious on shared or public devices — avoid saving logins there.
What to do if your password may be exposed
Change it immediately, and change it anywhere you reused it (and stop reusing it).
Contact us through the in-app support chat if you think someone accessed your account.
Watch for suspicious activity — unexpected logins, changes, or transactions.
Report anything you didn't do so we can help secure your account.
→ See: Data Breaches: What to Do If Your Data Leaks