Why this matters
Because you trust us, fraudsters try to impersonate us. They send emails, texts, and social media messages using our name and logo, hoping you'll lower your guard. This article explains exactly how we do — and don't — contact you, so you can tell a genuine message from a fake one in seconds.
When you know our real channels, any impersonation stands out immediately.
How we really contact you
Genuine emails come only from:
support2@blackcatcard.com — used rarely, and only for some long-standing customers.
Any other address is not us, even if the name and logo look right.
Genuine support happens in the 24/7 chat inside the Blackcat and Blackcatcard apps. This is the safest way to reach us — and it works both ways, so you can message us any time to check something.
What we will never do
We will never ask for your password or full one-time verification code.
We will never ask you to move your money to a "safe account."
We will never pressure you to act within minutes or threaten to close your account if you don't share information.
We will never ask you to install remote-access software or a third-party app to "fix" your account.
We will never ask you to make a payment to "verify," "unlock," or "protect" your account.
If a message claiming to be from us does any of these, it's a scam.
How to spot a fake "Blackcat" message
Check the sender address against the official ones above — watch for small changes like extra letters or a different domain (e.g. blackcat-support.com, blackcatcard.net).
Check the link destination. Preview it before tapping; our links lead to our official sites, not lookalikes.
Notice urgency and threats. Real account notices don't demand you act within minutes or share secrets.
Notice requests for secrets or payments. We never need your password, code, or a "verification fee."
Be sceptical of social media DMs. Fake support accounts reply to public posts and slide into DMs — real support is inside the app.
What fake messages often look like
"Blackcat Security: unusual login detected. Confirm your password to keep your account active: [link]."
"Your Blackcat account will be suspended in 24 hours. Verify now: [link]."
"This is Blackcat support. To reverse a fraudulent charge, please share the code we just sent you."
A direct message from "Blackcat Help" on social media offering to resolve your complaint if you share your details.
When in doubt, ask us first
The support chat is two-way — you don't have to wait for us. If you receive anything that claims to be from Blackcat and you're not sure:
Don't reply to the email or click any links.
Open the 24/7 support chat in the Blackcat or Blackcatcard app.
Send a screenshot or the text of the message you received.
Our agents will confirm whether it's genuine and tell you what to do next.
Checking with us takes a minute and costs nothing — and it's exactly what we want you to do.
What to do if you already responded
If you shared your password or a code, change your password and enable two-factor authentication.
If you shared card details or sent money, contact us immediately through the in-app chat.
Keep the fake message (a screenshot) so we can investigate.
Report it so we can act against the impersonation and warn other users.
→ See: I Think I've Been Scammed: Immediate Steps